NBU UTILITY ASSISTANCE

Powering Stability For Our Community

At the New Braunfels Food Bank, we are proud to partner with NBU to support NBU customers during financial hardship.

NBU provides funding for utility assistance, while the New Braunfels Food Bank manages the application process, which includes application review, eligibility and the distribution of available aid. Together, we work to provide temporary help to NBU families facing financial hardship.

Required Documents

  1. Official government issued photo ID of the account holder.
  2. NBU bill or verification of status as a customer.
  3. Proof of Income 
  4. Optional: Proof of Emergency

Program Eligibility

All NBU residential customers are able to apply if they meet the following criteria:

  1. Residential applicants must have an active NBU account.
  2. Available to applicants whose household income falls below 150% of the Federal Poverty Guideline or are experiencing financial emergency.

Income Guideline

Household Size Monthly Household Income
1 $1,995
2 $2,705
3 $3,415
4 $4,125
5 $4,835
6 $5,545
7 $6,255
8 $6,965

Frequently Asked Questions

The amount of assistance you may receive depends on several factors, including the utility services on your NBU account, demonstrated financial need, usage, available program funding and the timing of your application.

For the program year of August 1, 2026, through July 31, 2027, eligible customers may receive assistance up to three times, or until they reach the maximum available assistance amount, whichever occurs first.

If you have already received assistance twice during the program year, you may be eligible for a third and final assistance payment after completing a financial literacy or energy conservation class offered by the New Braunfels Food Bank. Please review the activity calendar for upcoming class opportunities.

The best way to apply is on the New Braunfels Food Bank website. The easiest method is from a phone or tablet, where you can use your camera to take pictures of the required documentation.

Library staff at the New Braunfels Public Library are trained to assist individuals with the application process. To help ensure a smooth and efficient experience, please bring all required documentation with you when you arrive.

  • The Main branch located at 700 E Common St, New Braunfels, TX 78130
  • The Westside branch located at 2910 S I-35 South Frontage Rd, New Braunfels, TX 78130

  • For all income earners in the household: Two most recent pay stubs that include their name, employer, and dates of income earned.
  • For non-working household members: W2, tax return, unemployment benefits, child support, or Social Security documentation.
  • Not accepted: bank statements, handwritten notes, personal checks, pay stubs with incomplete information, pay stubs more than 3 months old, tax forms more than 1 year old.

The following is not an all-inclusive list:

  • Letters showing you get Medicaid or TANF
  • Doctor or hospital bills
  • Letter showing job loss, layoff, or cut in work hours
  • Eviction or foreclosure notice
  • Receipts for car or urgent home repairs
  • Death certificate for a main worker in your home

This program helps pay a portion of the electric, water and wastewater usage charges on your current utility bill.

  • Past due bills
  • Irrigation
  • Trash
  • Recycle
  • Fees and taxes
  • Connection fees
  • Reconnection fees
  • Deposits
  • Monthly availability charges
  • Non-NBU utilities

We will send status updates to the email address you provided in your application. To help locate these messages, search your inbox for keywords like “application”, “assistance”, or “NBU”.

If you anticipate having difficulty paying your utility bill by the due date, we encourage you to apply for Utility Bill Assistance as soon as you receive your bill. Applying early provides more time to complete the application process and determine your eligibility for assistance.

Applications are typically processed within 10 business days after all required documentation has been received. Processing times may vary depending on application volume and whether additional information is needed. Applicants will be notified once a determination has been made.

Once the New Braunfels Food Bank notifies you that your application is eligible, please contact NBU as soon as possible. The NBU Customer Service team will review your account and discuss available options while your utility assistance is being processed.

The program may cover a portion of your utility bill, and you will be responsible for paying the remaining balance. Please ensure the remaining balance is paid according to NBU’s billing timeline and payment procedures to keep your account current. If you still need help after receiving assistance from this program, we encourage you to contact Community Council of South Central Texas or the Family Life Center. You may also find additional resources through ComalCares.org, FindHelp.org, or 211.org.

If you are enrolled in NBU’s Budget Billing or Autopay Program, your account is not currently eligible to receive Utility Assistance. To learn more about eligibility requirements or available options, please contact the New Braunfels Food Bank team.

If your account is currently disconnected, it is not eligible to receive assistance through this program at this time. Please contact NBU’s Customer Service team to discuss options for reconnection and establish a plan for restoring service before your application can be reviewed.

This program can only assist with eligible charges on an active NBU residential account. If you need help with a non-NBU bill, we encourage you to contact Community Council of South Central Texas or the Family Life Center. You may also find additional resources through ComalCares.org, FindHelp.org, or 211.org.

Interested in supporting the NBU Utility Assistance Program?

If you would like to help NBU in assisting those that are struggling to pay their utility bills, there is a place on the front of your payment coupon where you can indicate the amount that you would like to add to your bill for this program. You can also call our Development Manager at (830) 327-6016 to make a tax-deductible donation.

For questions or additional assistance please call:

830.327.6014
NEW BRAUNFELS FOOD BANK
1620 S. Seguin Ave.
New Braunfels, TX 78130