NBU UTILITY ASSISTANCE

Due to increased demand, assistance for the NBU Utility Bill Assistance program has been adjusted to help serve as many eligible households as possible.  We are currently accepting first time applicants and are providing assistance for current bill only. We understand this may impact the level of assistance available.

Powering Stability For Our Community

At the New Braunfels Food Bank, we are proud to partner with NBU to support NBU customers during financial hardship.

NBU provides funding for utility assistance, while the New Braunfels Food Bank manages the application process, which includes application review, eligibility and the distribution of available aid. Together, we work to provide temporary help to NBU families facing financial hardship.

Required Documents

  1. Valid government issued photo ID of the account holder.
    • Applicant’s picture ID card – Needs to match the name on the bill and application. Birth certificates and Social Security cards are NOT a valid form of identification.
  2. Most current proof of income (W2, pay stubs, SSI letter or any documentation of your household income. Documentation must contain the name of the applicant.
    • Proof of income for the household – Proof of income needs to have your name and dates earned. We need the two most recent paystubs for earners in the household. For those that are not working, we still need some combination of the following: Social Security benefit statements, Federal benefits documentation (such as SNAP, Medicaid), a W-2, or a tax return. A bank statement is NOT an acceptable proof of income.
  3. A full copy of the bill (front and back) that contains the breakdown of
    • Residential Current Electric Charges
    • Residential Current Water Charges
    • Residential Current Wastewater Charges
    • City Services

Program Eligibility

All NBU residential customers are able to apply if they meet the following criteria:

  1. Residential applicants must have an active NBU accounts.
  2. Available to applicants whose household income falls below 150% of the Federal Poverty Guideline.

View Income Guideline

Household Size Monthly Household Income
1 $1,956.26
2 $2,643.75
3 $3,331.25
4 $4,018.76
5 $4,706.25
6 $5,393.75
7 $6,081.26
8 $6,768.75

Frequently Asked Questions

The best way to apply is on the New Braunfels Food Bank website. The easiest method is from a phone or tablet, where you can use your camera to take pictures of the required documentation.

All librarians at the New Braunfels Public Library are trained in how to assist individuals with the application process. Be sure to bring all required documentation with you to ensure a smooth application process.

  • The Main branch is @ 700 E Common St, New Braunfels, TX 78130
  • The Westside branch is @ 2910 S I-35 South Frontage Rd, New Braunfels, TX 78130

You should apply for Utility Bill Assistance as soon as you receive your bill if you anticipate any difficulty in meeting the payment deadline.

The program helps pay for part of your electric, water, and wastewater usage charges on your current bill

  • Past due bills
  • Irrigation
  • Trash
  • Recycle
  • Fees and taxes
  • Connection fees
  • Reconnection fees
  • Deposits
  • Monthly availability charges
  • Non-NBU utilities

Up to 10 business days.

After hearing from the New Braunfels Food Bank that you have an eligible application, we would encourage you to contact NBU to inquire if an extension can be granted.

The program may cover a portion of your bill and you will be responsible for the remaining balance.

We will send status updates to the email address you provided in your application. To help locate these messages, search your inbox for keywords like “application”, “assistance”, or “NBU”.

Your account is not currently eligible for assistance because the account is enrolled in the NBU Budget Billing or Autopay Program. 

Your account is not currently eligible. To receive assistance your account must be active without a past due balance. 

You are ineligible to receive assistance from this program. Reach out to your utility provider for assistance options.

  • You are ineligible to receive additional assistance from this program.
  • Reach out to Community Council of South Central Texas, Family Life Center, and / or  Salvation Army.
  • Additionally, websites like ComalCares.org, FindHelp.org, & 211.org may help you find supplemental resources that you may qualify for.

Interested in supporting the NBU Utility Assistance Program?

If you would like to help NBU in assisting those that are struggling to pay their utility bills, there is a place on the front of your payment coupon where you can indicate the amount that you would like to add to your bill for this program. You can also call our Development Manager at (830) 327-6016 to make a tax-deductible donation.

For questions or additional assistance please call:

830.327.6014
NEW BRAUNFELS FOOD BANK
1620 S. Seguin Ave.
New Braunfels, TX 78130