NBU UTILITY ASSISTANCE

The NBU Utility Bill Assistance Program is designed to aid families and individuals in our Comal & Guadalupe county service area who are experiencing extreme hardship and financial need.

This collaboration allows the New Braunfels Food Bank to accept applications and determine the amount of assistance that can be provided to customers.

This can help pay for electric, water and wastewater charges on your bill.

Required Documents

  1. Valid government issued photo ID of the account holder.
    • Applicant’s picture ID card – Needs to match the name on the bill and application. Birth certificates and Social Security cards are NOT a valid form of identification.
  2. Most current proof of income (W2, pay stubs, SSI letter or any documentation of your household income. Documentation must contain the name of the applicant.
    • Proof of income for the household – Proof of income needs to have your name and dates earned. We need the two most recent paystubs for earners in the household. For those that are not working, we still need some combination of the following: Social Security benefit statements, Federal benefits documentation (such as SNAP, Medicaid), a W-2, or a tax return. A bank statement is NOT an acceptable proof of income.
  3. A full copy of the bill (front and back) that contains the breakdown of
    • Residential Current Electric Charges
    • Residential Current Water Charges
    • Residential Current Wastewater Charges
    • City Services

Program Eligibility

All NBU residential customers are able to apply if they meet the following criteria:

  1. Residential applicants must have an active NBU accounts.
  2. Available to applicants whose household income falls below 200% of the Federal Poverty Guideline.
HOUSEHOLD SIZE MONTHLY HOUSEHOLD INCOME ANNUAL HOUSEHOLD INCOME
1 $2,430 $29,160
2 $3,287 $39,440
3 $4,143 $49,720
4 $5,000 $60,000
5 $5,857 $70,280
6 $6,713 $80,560
7 $7,570 $90,840
8 $8,427 $101,120

Interested in funding the NBU Utility Assistance Program?

If you would like to help NBU in assisting those that are struggling to pay their utility bills, there is a place on the front of your payment coupon where you can indicate the amount that you would like to add to your bill for this program. You can also call our Development Manager at (830) 327-6016 to make a tax-deductible donation.

For questions or additional assistance please call:

830.327.6014

NEW BRAUNFELS FOOD BANK
1620 S. Seguin Ave.
New Braunfels, TX 78130