THE KITCHEN TABLE

The New Braunfels Food Bank Kitchen Table provides an
array of programs that give you the ability to choose
what service best fits your needs.

Client-Choice Pantry

The Client Choice Pantry at the New Braunfels Food Bank offers a unique shopping experience for families and individuals in need of food assistance.

Grab & Go

Grab & Go service is a convenient option for families and individuals looking to save time. Grocery bags filled with a curated selection of staple foods are prepared for you, simply Grab & Go.

Pop-Up Food Distribution

Offsite Food Distributions also known as a Pop-Up Distributions are made available so we can meet families in need closer to where they live.

Client-Choice Pantry

The Client Choice Pantry at the New Braunfels Food Bank offers a unique shopping experience for families and individuals in need of food assistance.

A request for an appointment needs to be completed ahead of time to get the opportunity to shop in the pantry during the client choice schedule.

Each household can access the pantry once every 30 days.

Monday Tuesday Wednesday Thursday Friday Saturday (1st & 3rd)
9 AM – 10:30 AM* 9 AM – 10:30 AM 9 AM – 10:30 AM 9 AM – 10:30 AM 9 AM – 10:30 AM CLOSED
1:30 PM – 3 PM 1:30 PM – 3 PM 1:30 PM – 3 PM CLOSED CLOSED 1:30 PM – 3:00 PM

* Seniors Only

During your appointment, here are some of the things you will have to remember:

  1. You may check in with the front desk at least 15 minutes before your reservation.
  2. Only one person per family is allowed to shop in the pantry. If you need special assistance, please notify a staff member so a food bank volunteer will be assigned to assist you during your shopping. We ask parents with smaller children not to bring the stroller inside our pantry during the shopping appointment. We can accommodate small children during the shopping appointment if they fit in the grocery cart.
  3. As a courtesy to other individuals and families please refrain from making phone calls during your shopping.
  4. Please limit your shopping time to 20 minutes.
  5. Only trained and leashed service animals are allowed. Service dogs must always be under their handler’s control, and handlers must be prepared to clean up any messes that occur. For the health and safety of our employees, clients, volunteers, and visitors we do not allow pets or emotional support animals in our facility. We are bound by food regulations and therefore we prohibit pets from being in areas where food is being prepared or sold.
  6. Shopping bags and an empty box will be supplied during the shopping appointment that will be used to store selected food items. You are welcome to reuse the green NBFB tote bags every visit.
  7. During your shopping appointment, please follow the shopping direction which flows in a singular direction.
  8. Health and wellness remain to be our priority for each household, so we make fresh fruits and vegetables available with no limit. Each household could pick up fresh fruits and vegetables as much as their family needs.
  9. All products outside of fresh fruits and vegetables are subject to a limit of 100 pounds.
  10. Each household may also access pet food and household items during the client choice shopping when products are available. This is a first come first served basis and product limits usually applies.
  11. A volunteer will assist in weighing the items upon checkout.
  12. Please ensure to return the carts after loading your vehicle so we can continue to serve other families in need.

Guidelines and Eligibility

For first time families and individuals, an in person application is required during pantry hours. First time families and individuals will receive an emergency food box until an appointment can be made for the subsequent visit. Please allow 2-5 business days to schedule a shopping appointment.

No documentation is needed for food assistance.

Families and/or individuals in need can qualify according to one these requirements:

  1. If the head of household/ individual/ family members are receiving any Federal Benefits like: SNAP, NSLP, MEDICAID, MEDICARE, CHIP, TANF, MSP, MEPD, WIC, HTW or SSI (Eligibility: 1 Year)
  2. Household income is 185% of Federal Poverty Guideline TEFAP Maximum Income (Eligibility: 1 Year)
  3. If a family is experiencing a temporary crisis (Eligibility: 6 months).

Effective July 1, 2023 – June 30, 2024

HOUSEHOLD SIZE MONTHLY HOUSEHOLD INCOME ANNUAL HOUSEHOLD INCOME
1 $2,248 $26,973
2 $3,041 $36,482
3 $3,833 $45,991
4 $4,625 $55,500
5 $5,418 $65,009
6 $6,210 $74,518
7 $7,003 $84,027
8 $7,759 $93,536
Over 8 Add $793 each
  • Families and individuals can only receive services according to the length of their eligibility when they first registered. A recertification is required after this eligibility period has lapsed either annually or after 6 months.
  • For families that are receiving Federal Benefits and/or fall under the 185% of the Federal Poverty Guideline, an annual recertification is required. Exactly 12 months after eligibility is determined.
  • For families that are experiencing a temporary crisis, recertification after 6 months is required.
  • Only during the first visit will you be required to come in person to fill out and sign the intake form.
  • Once your eligibility is determined, you may assign a proxy. A proxy is a person you entrust to pick up your food assistance on your behalf.
  • A proxy could assign for a one-time pick up, or until your eligibility expires.
  • Upon recertification, you may assign the same person to be your proxy or enroll a different one.
  • For client choice shopping, if your proxy happens to also shop for their own, a separate appointment needs to be made an hour apart from your appointment. Only one cart per person during the client choice shopping.
  • Appointments are required for all services at the New Braunfels Food Bank. 
  • Same day appointment might not be possible due to a high demand for this service.
  • Please call our main number at 830-327-6000 to schedule an appointment. Families/Individuals are encouraged to set their appointment a month in advance.
  • Please leave a voicemail if your call is not answered. We are also experiencing a high volume of calls; however, we return and call back all those who leaves us a voicemail.

Families and individuals can visit our Client Choice Pantry once every 30 days. An appointment is required for this service. Please do not schedule an appointment for the same week you have an appointment for the Grab and Go service.

Each shopper will be given a box and a couple of bags that could be used during the shopping experience. Only the recyclable New Braunfels Food Bank tote bags are allowed to be brought back. Please do not bring used grocery bags into the facility.

  • Each household can receive as much as 70 pounds of food.
  • Additionally, fresh produce can be accessed as much as the family or individual could use.
  • Each shopping experience is limited to 20 minutes.
  • The pantry shelves are set-up to accommodate a singular direction during the shopping experience that still allows the individual to access each item available on our shelves.
  • Please be mindful of others as you shop since space is limited in our pantry.
  • Phone calls while shopping are discouraged.
  • No eating or drinking in the pantry while shopping.
  • Only service animals are allowed.
  • Once shopping experience is completed, NBFB staff and volunteers will weigh each cart to ensure that the allowed 70 pounds of food per family is observed.

Only one person per family is allowed in the pantry. Our volunteers are available to help you during your shopping appointment if you are in need of assistance. If you came with a companion, they may wait for you in the lobby while you complete your shopping experience.

Our pantry offers a various selection of shelf-stable food and perishable items like:

  • Canned protein
  • Canned Vegetables
  • Canned Fruits
  • Fresh Produce
  • Frozen Meats
  • Dairy
  • Bread
  • Non -edible section
  • Seasonal products
  • Pet food

NOTE: We are a donation-based organization. Products may be available at a limited quantity and may not have all items available every time. Some items may be past the best-by or expiration dates which guarantees maximum freshness by the retailer. These products are not expired, please refer to the literature on Food Storage and Expiration Dates.

Learn more about expiration dates here.

Request An Appointment

To request an appointment please email schedule@nbfoodbank.org, call (830) 327-6000 Friday & Saturday afternoons between the hours of 1 PM – 4 PM, or click the button below to fill out an intake form.

Grab & Go

Grab & Go service is a convenient option for families and individuals to access food by receiving a premade box, produce bags and other food items available.

Each household may utilize the Grab and Go service once per month during weeks where they have not already scheduled a Client-Choice pantry appointment.

Grab and Go will be shifting into a drive through model starting January 2024. There will be a limit of 2 households per vehicle and each household must have an appointment to participate in these distributions.

This distribution is subject to change due to any weather condition that might compromise the safety of our staff, volunteers and families receiving food. Cancellation maybe possible if weather conditions are severe.

Day Time
Every 2nd Saturday of the Month 9 AM – 11 AM
Every 4th Saturday of the Month 9 AM – 11 AM

Guidelines and Eligibility

For first time families and individuals, an in person application is required during pantry hours. First time families and individuals will receive an emergency food box until an appointment can be made for the subsequent visit. Please allow 2-5 business days to schedule a shopping appointment.

No documentation is needed for food assistance.

Families and/or individuals in need can qualify according to one these requirements:

  1. If the head of household/ individual/ family members are receiving any Federal Benefits like: SNAP, NSLP, MEDICAID, MEDICARE, CHIP, TANF, MSP, MEPD, WIC, HTW or SSI (Eligibility: 1 Year)
  2. Household income is 185% of Federal Poverty Guideline TEFAP Maximum Income (Eligibility: 1 Year)
  3. If a family is experiencing a temporary crisis (Eligibility: 6 months).

Effective July 1, 2023 – June 30, 2024

HOUSEHOLD SIZE MONTHLY HOUSEHOLD INCOME ANNUAL HOUSEHOLD INCOME
1 $2,248 $26,973
2 $3,041 $36,482
3 $3,833 $45,991
4 $4,625 $55,500
5 $5,418 $65,009
6 $6,210 $74,518
7 $7,003 $84,027
8 $7,759 $93,536
Over 8 Add $793 each
  • Families and individuals can only receive services according to the length of their eligibility when they first registered. A recertification is required after this eligibility period has lapsed either annually or after 6 months.
  • For families that are receiving Federal Benefits and/or fall under the 185% of the Federal Poverty Guideline, an annual recertification is required. Exactly 12 months after eligibility is determined.
  • For families that are experiencing a temporary crisis, recertification after 6 months is required.
  • Only during the first visit will you be required to come in person to fill out and sign the intake form.
  • Once your eligibility is determined, you may assign a proxy. A proxy is a person you entrust to pick up your food assistance on your behalf.
  • A proxy could assign for a one-time pick up, or until your eligibility expires.
  • Upon recertification, you may assign the same person to be your proxy or enroll a different one.
  • For client choice shopping, if your proxy happens to also shop for their own, a separate appointment needs to be made an hour apart from your appointment. Only one cart per person during the client choice shopping.
  • Appointments are required for all services at the New Braunfels Food Bank.
  • Same day appointments may not be possible due to a high demand for this service.
  • Please call our main number at 830-327-6000 to schedule an appointment. We encourage you to set your appointment one month in advance when possible.
  • Please leave a voicemail if your call is not answered. We often experience a high volume of calls, however we make sure to call back all those who leave a voicemail.
  • Families and individuals may access Grab and Go once every 14 days.
  • This service is only available on Fridays and Saturdays from 9AM – 11AM.
  • Please do not schedule on the same week you plan to schedule for Client Choice Pantry.

No extra containers or storage is necessary. All items are prepared in a pre-assembled cart containing boxed food items and pre-bagged produce.

  • Accordion: Please check in our lobby 15 minutes before your appointment.
  • Your name will be called according to the order of who checked-in first.
  • If you have arrived earlier than 15 minutes before your appointment, please wait until the announcement is made for your timeslot to check-in.

You are welcome to be accompanied by an additional family member who can assist you in safely loading the food that you will acquire during this distribution event into your vehicle.

You will receive a pre-assembled cart that contains a box and bags filled with:

  • Canned protein
  • Canned Vegetables
  • Canned Fruits
  • Fresh Produce
  • Frozen Meats
  • Dairy
  • Bread
  • Non -edible section
  • Seasonal products

Some bulk food items may also be distributed through this service.

Some items featured in the Client-Choice Pantry may not be available through this service.

Request An Appointment

To request an appointment please email schedule@nbfoodbank.org, call (830) 327-6000 Friday & Saturday afternoons between the hours of 1 PM – 4 PM, or click the button below to fill out an intake form.

Pop-up Distribution

Offsite Food Distributions also known as a Pop-Up Distributions are made available so we can meet families in need closer to where they live. Working alongside community partners, these distributions are take place in Comal and Guadalupe counties.

NOTICE: Pre-registrations are required to participate in the distributions listed below. Please continue to monitor this page as scheduled dates and locations are subject to change.

New Braunfels Food Bank Distributions

The New Braunfels Food Bank hosts a variety of pop-up food distributions with community partners across Comal and Guadalupe Counties.

Dates & Locations will be posted as soon as they are available.

Tree of Life Church Distributions

Every 3rd Thursday of the month, the New Braunfels Family Life Center hosts a food distribution at the Tree of Life Church.

5513 I-35, New Braunfels, TX 78132

Dates & Locations will be posted as soon as they are available.

Other Pop-up Distributions

In addition to our regularly scheduled distributions we also offer distributions at the following locations –

Dates & Locations will be posted as soon as they are available.

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The New Braunfels Food Bank is an affiliate of the San Antonio Food Bank, a 501(c)(3).

For questions regarding Food Assistance , please contact:

NEW BRAUNFELS FOOD BANK
830.327.6000